TERMS OF SERVICE

PLEASE READ OUR TERMS OF SERVICE VERY CAREFULLY

By hiring our (Helpers NZ Limited trading as Sober Cabs hereafter referred to as Sober Cabs, us, we, our) services you (the customer) agree to our terms of services. So please make sure you read this very carefully.

We believe in excellent customer service and satisfaction therefore all our drivers follow a strict code of conduct to make sure you and your vehicle arrive at the destination safe and sound. Should you have any complaints about your driver please do not hesitate to contact us.

SAFETY AND SECURITY

We will make sure that you and your vehicle arrives home safe and sound. All the drivers are vetted when they apply for their passenger endorsement license. If you have any concerns please do not hesitate to contact us.

It is customer’s responsibility to have a tidy, safe to drive, with valid WOF/COF, valid rego and full insurance cover.

Our drivers may refuse to take a job upon arrival if they feel you vehicle is unsafe to drive or if they receive any abuse or threats. At the end of the day, we would like both our drivers and passengers arrive home safe and sound.

 

SERVICE

We will, at all times, endeavour to meet customers demand when possible. Our dial a driver services include the following and some jobs may incur extra charges.

We don’t charge extra for reasonable stops like, few minutes at McDonalds or dropping your friend on your way. However, if the driver deems the stops unnecessary and time consuming we may refuse to stop or charge extra for the stops.

There will be no extra charge if you would like to drop off a friend on your way, however, if the drop off is on the other side of the town and we will have to take a longer route there will be extra charges. 

SERVICE AREA

We currently offer services to Waikato region ONLY. All the jobs must have either the pick up or destination as Hamilton otherwise we may not be able to do the job.

If you would like to book us for jobs outside Hamilton, please contact us.

ONLINE BOOKINGS

All online bookings require at least an hour notice. We may not be able to provide service if we do not receive enough notice.

PAYMENTS

When booking online we accept all major credit and debit cards. Your card is charged only once we have confirmed the booking. However, if you have no advance booking we ONLY accept cash. We DO NOT have EFTPOS.

When paying cash, if our drivers don’t have exact change, the amount will be rounded up to five dollars.

If you are a company and require a one-off or regular driver services we can setup an account and invoice the company.

We accept direct credit to our bank account however your booking will only be confirmed once we have received the payment which can, depending on you bank, take couple of days.

We reserve the rights to contact a debt collection agency if customer is not willing to pay after sufficient number of reminders.

We do not hold any credit card information either physically or electronically and Stripe (our payment processor) comply with all merchant service standards. For more information click here.

REFUND AND CANCELLATION

We understand that customer’s plan change and we understand if they would like to cancel to booking. We can cancel the booking at anytime however cancellation fees may apply as we allocated designated drivers for each job and regardless the driver needs to paid. All refunds are applied to source of the payment and refunds can 15-30 days to show up on your account.

 

TIME UNTIL PICKUP CANCELLATION FEE
Wrong booking 5% of total
12+ HOURS 5% of total
6+ HOURS 10% of Total
2+ HOURS 20% of Total (100% if pickup is outside Hamilton)
LESS THAN 2 HOURS 50% of Total (100% if pick up is outside Hamilton)

BITS AND PIECES

Sober Cabs will endeavor to give great value to customers. Therefore, we proudly offer the following services free of charge.

  1. Drop a friend – If you have a friend that needs to be dropped on your way to home? Just let us know when booking. It should not be a problem, as long as the we don’t have take a longer route and it is not going to cause delays. There will be charges otherwise. 
  2. Drive throughs – We can always have one free drive through. However, if the drive through is going to cause major delays then, at our driver’s discretion, there maybe extra charge.

CUSTOMER INFORMATION

All calls, inbound to our 0800 number, are recorded for dispute resolution purposes.

We require customer details (for billing purposes), full pick up and destination addresses in order to calculate the prices (as our prices are based on per KM).

CHANGE OF TERMS

Sober Cabs can change this terms at anytime and customers will be notified by updating this page.