What is our refund and cancellation policy?

We understand that customer’s plan change and we understand if they would like to cancel the booking. We can cancel the booking at anytime however cancellation fees may apply. All refunds are applied to source of the payment and refunds can take up to 5 days to show up on your account.

TIME UNTIL PICKUP CANCELLATION FEE
Wrong booking $10.00
24+ HOURS $10.00
12+ HOURS $15.00 pick up in Hamilton
$20.00 pick up outside Hamilton
2+ HOURS $20.00 pickup Hamilton
$40.00 pick up outside Hamilton
LESS THAN 2 HOURS No refund
NO SHOW No refund

We charge wrong booking and minimum cancellation fee to cover costs associate with processing payments.

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