Sober Cabs aims to provide an excellent service and that includes dealing with customer complaints fairly. We have setup a formal complaint page on our website that will ask you the details of the incident. When you submit a complaint our team will assess and make a fair decision. If you are not happy with the decision, you can raise the matter with New Zealand Transport Agency.
Here is step by step instruction on how to register a complaint.
When submitted our team will be touch as soon as possible. The page also answers frequently asked questions.