Sober Cabs aims to provide an excellent service and that includes dealing with customer complaints fairly. We have setup a formal complaint page on our website that will ask you the details of the incident. When you submit a complaint our team will assess and make a fair decision. If you are not happy with the decision, you can raise the matter with New Zealand Transport Agency.
Here is step by step instruction on how to register a complaint.
- Go to our Complaint Page.
- Enter your details. All the personal information requested in the form is required by NZTA.
- Provide complaint information
- Choose the service you used
- The date of the incident
- Details of the driver you dealt with.
- Provide as much information as you can to better understand the matter.
When submitted our team will be touch as soon as possible. The page also answers frequently asked questions.
